Cancellation & Refund Policy
The following policy applies to all direct bookings made via our website or WhatsApp. Bookings made through third-party platforms (Booking.com, Airbnb, etc.) are subject to that platform’s own cancellation policy.
Cancellation Windows
- 60 or more days before arrival — Full refund of all amounts paid.
- 30 to 59 days before arrival — 50% refund of all amounts paid.
- Inside 30 days of arrival — No refund. The full booking amount is non-refundable.
Festive & New Year Period
Bookings covering 20 December – 5 January require a minimum stay of 5 nights. The standard cancellation policy above applies.
How to Cancel
Cancellation requests must be submitted in writing via email to bali.brandt.property.consultancy@gmail.com or via WhatsApp. Cancellations are effective from the date we acknowledge your written request.
Refund Process
Approved refunds are processed within 14 business days via the original payment method. We are not responsible for delays caused by banks or payment processors.
Changes to Dates
Date changes are subject to availability and may be treated as a cancellation and re-booking at the current rate. Please contact us as early as possible if you need to change your dates.
Force Majeure
In the event of circumstances beyond our control (natural disaster, government travel restrictions, etc.), we will work with guests on a case-by-case basis to offer alternative dates or credits where possible.
